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Price

Q

I would like to purchase multiple items. Are there any discounts?

A

Depending on the number of your orders, we offer discounts. Please contact us via inquiry form.

Payment

Q

What is the available payment method?

A

Bank Transfer and/or Paypal.

Q

Is payment after delivery accepted?

A

We accept payment after delivery only with corporations and public institutions (educational institutions, government agencies etc.) For individual customers, we accept upfront payment.

Returns & Refunds

Q

Can I return an item, or exchange it?

A

We do not accept returns and exchanges.

Q

I received an item that I have not ordered. What shall I do?

A

Please contact us within 7 days when you receive a wrong item. We will re-deliver the correct item.

Q

An item has an issue. What shall I do?

A

If you receive a damaged item, please contact us via inquiry form within 7 days. Depending on the cause of the damage, we may offer return/exchange.

If the damage is caused at the time of delivery, the item cannot be replaced.

Shipping Policies

Q

How long does it take for shipping?

A

If there is a stock, we will dispatch the item within three business days. If there is no stock, it may take two or three weeks before shipping. In case you need the item urgently, please contact us via inquiry form.

Q

How much is the shipping fee?

A

There is no charge within Japan. Fee is charged for overseas shipping only. We usually employ Japan Post EMS as a means of delivery.

Q

Can I specify the delivery date / delivery time?

A

You can specify the delivery date / delivery time.

Q

How are the items packed?

A

The items are wrapped carefully and put in a cardboard box.

Model

Q

Can KEZLEX manufacture a 3D model with internal structure?

A

Yes, KEZLEX can manufacture a 3D model with internal structure. KEZLEX is well known for its reproducibility such as microstructure inside the bone.

Q

What is a case model?

A

KEZLEX case model is a 3D model based on each patient data. Case models are used in many occasions such as simulation before actual operation/surgery.

Please contact us via inquiry form for more details and price.

Q

How does KEZLEX differ from other companies' products?

A

All KEZLEX models are manifactured based on actual patients' CT/MRI data and precisely reproduce detailed internal structures. All KEZLEX models are supervised by doctors and professors. KEZLEX models are mainly used for the following purposes:

(1) preoperative simulation for surgeons and its team

(2) preoperative explanation to patients

(3) training for young surgeons

Q

Does Ono & Co no longer manifacture / sell KEZLEX?

A

Japan Medical Company is a 100% subsidiary of Ono & Co. founded in 2018 to focus fully on medical businesses.

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CONTACT

Please feel free to contact us with any inquiries you may have.
We will offer price reductions for orders of large quantities.

MAIL info@ono-and.com